Track a Transfer AlfaNow Payment Services LLC

Terms & Conditions

AlfaNow Payment Services L.L.C is Licensed by the Central Bank of the UAE

These terms and conditions are governed by the laws of the Dubai International Financial Centre. In the event of any dispute arising out of or in relation to these terms and conditions, the Courts of the Dubai International Financial Centre shall have exclusive jurisdiction.

The Terms and Conditions set forth below govern your access to and use of our website (hereinafter referred to as "the Website") and the AlfaNow application (hereinafter referred to as "the Application"), which enable you to transfer money (referred to as "the Service").
You hereby acknowledge and agree that the English language version of these Terms and Conditions is the official and binding version. Any other language version we may provide is for guidance purposes only. In the event of a dispute or claim arising out of or in connection with these Terms and Conditions, including non-contractual disputes, only the English version shall be considered.
In the present Terms and Conditions, the terms “AlfaNow”, “we”, “us”, and “our” refer to AlfaNow Payment Services L.L.C and “you”, “your” refer to any person / Agent who accesses or uses the Service as a Remitter or Sender.
Your access to and use of the Service is conditioned upon your acceptance of these Terms and Conditions. You may request a copy of these terms at any time via email or post. To do so, please contact us at info@alfanow.com or download the terms directly from www.alfanow.com .
Please be aware that these Terms and Conditions may be updated or amended periodically at the sole discretion of AlfaNow Payment Services LLC.
AlfaNow Payment Services LLC reserves the right to reject or block any transactions if it identifies any breach or violation of applicable laws, regulations, or contractual obligations related to regulatory compliance.

In the present Terms and Conditions, the following terms shall have the meanings set out below:

Application” refers to the AlfaNow application used for money transfer services.
“Compliance Officer” refers to one or more members of AlfaNow staff who are responsible for ensuring compliance with Money Transfer Regulations, anti-money laundering legislation, and other applicable laws.
“Fees” means the charges and fees applied for the Service, as communicated to you before we issue a Confirmation, or as provided in these Terms and Conditions.
“Force Majeure Event” means any of the circumstances beyond our control
“FX Spread” is where you pay for a transaction in one currency and it is paid out in another currency, we apply an FX spread. The FX spread is the difference between the exchange rate we buy the currency in and the exchange rate we are able to provide to you and we communicated it in the order confirmation, and it covers our costs plus a small margin.
“Malicious Code” means computer viruses, Trojans, software locks, drop-dead devices, malicious logic or trap door, worms, time bombs, corrupted files or other computer programme routines that are intended to delete, disable, deactivate, damage, detrimentally interfere with, surreptitiously intercept or expropriate any systems, data, personal information or property of another.
“Money Transfer Regulations” means the applicable laws of the United Arab Emirates and/or of the country where funds are intended to be received.
“Prohibited purpose” means any unlawful purpose (whether such illegality arises in the country from which the funds are transferred or where they are intended to be received or in any territory with jurisdiction over the Sender or the Receiver) including, without limitation, the transfer or receipt of payment for illegal activities, the transfer of funds which constitute proceeds of crime or money laundering under the Proceeds of Crime Act 2002 or which are obtained by illegal activity, the transfer of funds for the purpose of funding illegal activity, the transfer of funds for the purpose of avoiding the seizure of such funds by law enforcement authorities or under orders of any court of law, and any transfer of funds without the permission of their owner;
“Beneficiary” means the person who receives (or intends to receive) the money transferred through the Service.
“Reference Number” means the unique transaction number, which will be issued to you and which the beneficiary will be required to provide at the receiving end in order to receive the amount transferred.
“Sender” or “Remitter” refers to the person who initiates the money transfer through the Servic,
“Transaction” refers to each money transfer initiated by you using the Service as well as any other use of the services.
“Website” refers to the website www.alfanow.com operated by AlfaNow.

You shall comply with these Terms and Conditions as well as with any applicable laws, rules and regulations.
In relation to the use of the Service you will:
  • Supply us with all information and documentation requested by us in order to process your transfer and comply with any legal requirements applicable to us or to our partners.
  • Responsible for ensuring that all information you provide is accurate, current, complete, and truthful. You agree to promptly update any details you have provided to us if they change.
  • Not use the Service for or in connection with any Prohibited Purpose or attempt to tamper, hack, modify, overload, or otherwise corrupt or circumvent the security and/or functionality of the Website and/or the Application or to infect it with any Malicious Code.
  • Use the Service only to send money to individuals you know personally, or to pay for goods and services purchased from suppliers whom you have verified and have sufficient knowledge of. You acknowledge that we have no control over the suppliers or the goods and services for which you use our Service. We are not responsible for the quality, safety, legality, or delivery of any goods or services paid for using our Service.
You understand and accept the following:
  • We are legally obligated to retain records of the Transactions we process for up to five years after the termination of our relationship with you, or for such longer period as required by applicable law or regulatory authorities.
  • Some countries may impose minimum and maximum thresholds on the amounts that can be transferred using our Service.
  • You will be liable to us for all losses which we suffer or incur in relation to any fraud or fraudulent activity by you or any breach of the Terms and Conditions by you.
  • It is your responsibility to inform the Beneficiary of the information they will need to provide to collect the money you transfer. This may include, but is not limited to, photographic identification, the exact amount of the remittance, and the Transaction Reference Number.

The prices for the Service consist of FX Spread and the Fees.
Our Fees may vary from time to time from country to country. However, any changes to the Fees will not apply to transactions for which we have already issued a Confirmation.
We are not responsible for any additional fees that may be charged by the beneficiary banks or other financial institutions, either on the sending or receiving side of the transaction.

To cancel the transaction, please visit or contact the branch where the transaction was performed. Agents can request cancellations and refunds by contacting the AlfaNow support team.
Please note that cancellations and refunds will be processed at the discretion of Alfanow.
Additional charges might apply for cancellations and refund requests.
AlfaNow Payment Services L.L.C reserves the right to terminate its relationship with Agents in the event of any violations or instruction of applicable laws and institutional policies”. Any termination of the relationship will be informed in writing with consideration of AML CFT regulations of UAE.

As a fully regulated institution under the Supervision of the Central Bank of the UAE, we are legally required to obtain, and record information about customers and transactions in order to provide the Service. Therefore, we may request your personal data and required KYC information when processing your money transfer instructions.
Your personal information will be handled and processed securely, in strict compliance with applicable data privacy and protection laws and regulations.
Customer information will be treated as confidential, unless it is already public knowledge, or becomes public knowledge through no fault of AlfaNow.
We may disclose customer information if we are required to do so by law, by our Correspondent partners/ Beneficiary Banks in order for them to fulfil their regulatory obligations, by court order, by any statutory, legal or regulatory requirement, by the police or any other competent authorities in connection with the prevention or detection of crime or to help combat fraud, money laundering and terrorism financing. We may also report suspicious activity to appropriate competent law enforcement or government authorities.
Please refer to our Privacy Policy, available on our website: www.alfanow.com.

You can email us or contact us as below:
Please note that the updates to Transaction Complaints might take up to 15 business days depending upon the response time from Beneficiary Banks/ counterparties.

AlfaNow or our agents will not be responsible and liable for any delay, mistake, omission and loss caused due to system issues and force majeure events which includes, without limitation, acts of God (such as hurricane, flood, earthquake, volcanic eruption, etc.), war, strike, riot, fire or any other circumstances beyond our control
Correspondent/Beneficiary Bank charges may apply in some countries, and transfers will be subject to such charges at the receiving end.
All transactions will be subject to the AML/CFT laws, regulations, standards and policies issued by the Central Bank of UAE and other international organizations/bodies. All KYC information/documents must be provided as per requirements of local and international KYC regulations and standards we guarantee the confidentiality of all KYC information/documents submitted by the customers

AlfaNow will properly assesses, document, disclose, return the unclaimed funds in accordance with the guidelines set by the Central Bank of the UAE.

For transactions that are subject to cancellation or rejection for any reason, the funds will be refunded within 7 days after receiving the funds from the respective Beneficiary Banks or Correspondent.

Any unpaid money transfer transactions that remain unclaimed for more than 90 calendar days from the date of the transaction will be refunded to the Agent, who will then refund the respective customer.
Any exceptions to the above will be reported to the Central Bank of the UAE by the end of the calendar month.

AlfaNow Payment Services L.L.C. (Licensed by the Central Bank of the UAE), Office 402, Level 4, The Onyx Tower 2, Sheikh Zayed Road, Dubai - UAE.

Quick Links
Other Links
Get In Touch

info@alfanow.com